1. Order Processing
- Processing Time : Orders placed before 1:00 PM PST (Monday–Friday) will be processed and shipped the same business day. Orders received after 1:00 PM PST or on weekends/holidays will be processed on the next business day.
- Order Confirmation : You will receive an email confirmation once your order has been successfully placed.
- Shipment Notification : Once your order ships, you will receive a second email containing tracking information and estimated delivery dates.
2. Shipping Options
We offer the following shipping methods:
- Standard Shipping : Free for orders over $200 (U.S. addresses only). Delivery times typically range from 3–7 business days depending on your location.
- Expedited Shipping : Available for an additional fee. Delivery times typically range from 1–3 business days .
- International Shipping : Available at the buyer’s risk. We are not responsible for customs delays, import duties, taxes, or seizures by customs authorities.
3. Shipping Restrictions
- Eligibility Verification : All orders are subject to customer eligibility verification. Orders will not ship until verification is complete.
- Prohibited Destinations : We reserve the right to refuse shipping to any address or region where we cannot ensure compliance with local laws and regulations.
- Third-Party Shipping : Orders must be shipped to the verified billing or shipping address associated with the purchase. Requests for third-party shipping addresses will be reviewed on a case-by-case basis.
4. International Orders
- Buyer’s Responsibility : International customers are solely responsible for all customs duties, taxes, and fees imposed by their country. These charges are not included in the product price or shipping costs.
- Customs Delays : We are not liable for delays caused by customs inspections, import restrictions, or other issues outside our control.
- Tracking Availability : Tracking may not be available for all international shipments. Please contact us for more information about tracking options.
5. Damages or Lost Packages
- Damaged Shipments : If your order arrives damaged, please contact us immediately at [email protected] within 48 hours of delivery. Provide photos of the damaged package and contents so we can assist you promptly.
- Lost Packages : If your package is lost during transit, please notify us within 7 business days of the expected delivery date. We will work with the shipping carrier to resolve the issue.
6. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the revised policy.
7. Contact Us
For questions or concerns regarding your order or shipping, please contact us:
- Email: [email protected]
- Phone: +1 (424) 666 1491
- Address: 2625 Townsgate Rd, #330, Westlake Village, CA – 91361
Key Disclaimers
- Research Use Only : All products are strictly for laboratory research purposes and are not intended for human or animal consumption under any circumstances.
- FDA Compliance : The statements made on this Website have not been evaluated by the FDA. Our products are not intended to diagnose, treat, cure, or prevent any disease.
- Legal Compliance : It is your responsibility to ensure compliance with all applicable laws, including FDA, DEA, and TSCA regulations.
- No Guarantees : While we strive to ensure timely delivery, we cannot guarantee specific delivery times or outcomes due to factors beyond our control (e.g., weather, customs delays).
Thank you for choosing Chroma23 Peptides as your trusted partner in scientific discovery. We are committed to providing high-quality products and reliable shipping services to support your research needs.