Policies & Compliance

Legal & Trust Center.

Every CHROMA23® policy in one place. CHROMA23® operates a telehealth platform that connects members with independent licensed physicians. Prescriptions are filled by licensed pharmacies, and we publish our policies in full.

Care, prescribing & patient rights

Telehealth Informed Consent

How online care works and what you consent to before a provider visit.

Prescription Policy

How prescriptions are evaluated, written, and filled by licensed pharmacies.

HIPAA Notice

Who holds your clinical record (the medical group and pharmacy, not CHROMA23®) and how to reach it.

Patient Bill of Rights

Your rights and protections as a patient on the CHROMA23® platform.

Medical & Regulatory Notices

Medical disclaimers, FDA-approval status, and results disclosures.

Privacy & your data

What data we collect, how it is used, and the choices you have.

Consumer Health Data Privacy

Washington My Health My Data Act and state consumer-health-data rights.

Cookie Policy

How cookies and similar technologies are used on this site.

Privacy Request Form

Delete, access, or correct your data, or opt out. No account or login needed.

Service Partners & Disclosures

The third-party services that help operate the platform.

Membership, billing & orders

The terms that govern your use of CHROMA23®.

Refund & Cancellation

Plan terms, cancellation, and when refunds apply.

Shipping Policy

How and when your prescription ships to your door.

Accessibility

Accessibility Statement

Our commitment to an accessible experience for every user.

CHROMA23® Health Network LLC, 2625 Townsgate Rd, Suite 330, Westlake Village, CA 91361. Questions about these policies: legal@chroma23.com. Privacy and data requests: privacy@chroma23.com.