Legal

Patient Bill of Rights

Last Updated: November 2, 2026

Effective Date: November 2, 2026

CHROMA23® Health Network LLC is committed to ensuring that every patient who uses our platform is treated with dignity, respect, and transparency. This Patient Bill of Rights describes the rights and responsibilities of patients who access clinical services through the CHROMA23® platform. These rights are provided in addition to any rights granted by applicable federal or state law.

Your Rights as a Patient

  1. Right to Respectful and Non-Discriminatory Care. You have the right to receive care and services that are provided with respect for your dignity, privacy, and autonomy. CHROMA23® does not discriminate on the basis of race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law.
  2. Right to Know Your Treatment Options. You have the right to receive information about your treatment options, including the expected benefits, potential risks, and alternatives, in a manner you can understand. You may ask questions and expect clear, complete answers from your provider.
  3. Right to Informed Consent. You have the right to give or withhold informed consent before any clinical service is rendered. You will not be prescribed medication or enrolled in a clinical program without your explicit consent.
  4. Right to Refuse Treatment. You have the right to refuse treatment, in whole or in part, at any time. Refusal of treatment will not affect your right to receive care for other conditions within CHROMA23®'s scope of services.
  5. Right to Privacy and Confidentiality. You have the right to privacy with respect to your health information. Your clinical information is held by the medical group under HIPAA and applicable state law. The medical group is MDI Medical Group PC, the independent physician practice that provides clinical services on our platform; CHROMA23® does not hold your clinical records.
  6. Right to Access Your Health Information. You have the right to request access to your medical records held by your provider or the medical group. Requests for records should be directed to MDI Medical Group PC. For billing and account records held by CHROMA23®, contact us at support@chroma23.com.
  7. Right to Know Who Is Treating You. You have the right to know the name, credentials, and state license of the licensed physician who evaluates and treats you. You may request this information at any time.
  8. Right to a Second Opinion. You have the right to seek a second opinion from another healthcare provider at any time. This right will not affect your standing or access on the CHROMA23® platform.
  9. Right to Transparent Pricing. You have the right to know the cost of all services and medications before you are charged. Every plan's full price, including the provider visit, the medication and shipping, is shown on the treatment page and again at checkout before any payment is processed, together with the CHROMA23+ membership fee and the date it would first be charged, and your receipt itemises what you paid for.
  10. Right to Cancel and Receive Refunds. You have the right to cancel your plan at any time; cancellation stops all future billing. Refund terms, including the refund (less a $23 case review fee) issued when a provider determines before a prescription that treatment is not appropriate for you, and the pre-payment attestation exception, are set out in our Refund & Cancellation Policy.
  11. Right to File a Complaint or Grievance. You have the right to voice concerns, complaints, or grievances without fear of retaliation. See the section below for how to file a complaint.
  12. Right to Receive Emergency Referrals. If your clinical situation requires emergency care that cannot be addressed through our platform, your provider will inform you and refer you to an appropriate emergency service. In any life-threatening emergency, call 911 immediately.
  13. Right to an Interpreter or Accommodation. If you require language assistance or a disability-related accommodation to access our services, please contact us at support@chroma23.com and we will make reasonable efforts to accommodate your needs.

Your Responsibilities as a Patient

To receive the best possible care and ensure the safety of yourself and others, you are expected to:

  1. Provide accurate, complete, and truthful information about your health history, current medications, allergies, and symptoms.
  2. Inform your provider of any changes to your health status, medications, or circumstances that may affect your treatment.
  3. Follow the clinical guidance provided by your provider, or notify your provider if you are unable to do so.
  4. Not share, transfer, or resell prescription medications obtained through the CHROMA23® platform.
  5. Use the platform only for yourself. Do not use the platform to obtain medications on behalf of another person.
  6. Keep your account credentials confidential and notify us immediately of any unauthorized access.
  7. Treat all CHROMA23® staff, platform representatives, and providers with respect.

How to File a Complaint or Grievance

If you believe your rights have been violated, or if you are dissatisfied with any aspect of your care or experience on the CHROMA23® platform, you may file a complaint using any of the following methods:

  • Email: support@chroma23.com - include "Patient Complaint" in the subject line.
  • Mail: CHROMA23® Health Network LLC, 2625 Townsgate Rd, Suite 330, Westlake Village, CA 91361
  • Legal notices: legal@chroma23.com

We will acknowledge your complaint promptly and work to resolve it as quickly as possible. Filing a complaint with CHROMA23® does not limit your right to file a complaint with any applicable state medical board, state health department, or the U.S. Department of Health and Human Services Office for Civil Rights.

If you have concerns about a physician's conduct or clinical care, you may also contact the relevant state medical board directly. Contact information for state medical boards is available through the Federation of State Medical Boards at fsmb.org.

Florida Residents: Weight-Loss Consumer Bill of Rights

If you live in Florida and enroll in a weight-loss plan, Florida law (sections 501.0571 to 501.0581, Florida Statutes) gives you the following Weight-Loss Consumer Bill of Rights, reproduced as the law states it.

(A) WARNING: RAPID WEIGHT LOSS MAY CAUSE SERIOUS HEALTH PROBLEMS. RAPID WEIGHT LOSS IS WEIGHT LOSS OF MORE THAN 1½ POUNDS TO 2 POUNDS PER WEEK OR WEIGHT LOSS OF MORE THAN 1 PERCENT OF BODY WEIGHT PER WEEK AFTER THE SECOND WEEK OF PARTICIPATION IN A WEIGHT-LOSS PROGRAM.

(B) CONSULT YOUR PERSONAL PHYSICIAN BEFORE STARTING ANY WEIGHT-LOSS PROGRAM.

(C) ONLY PERMANENT LIFESTYLE CHANGES, SUCH AS MAKING HEALTHFUL FOOD CHOICES AND INCREASING PHYSICAL ACTIVITY, PROMOTE LONG-TERM WEIGHT LOSS.

(D) QUALIFICATIONS OF THIS PROVIDER ARE AVAILABLE UPON REQUEST.

(E) YOU HAVE A RIGHT TO:

1. ASK QUESTIONS ABOUT THE POTENTIAL HEALTH RISKS OF THIS PROGRAM AND ITS NUTRITIONAL CONTENT, PSYCHOLOGICAL SUPPORT, AND EDUCATIONAL COMPONENTS.

2. RECEIVE AN ITEMIZED STATEMENT OF THE ACTUAL OR ESTIMATED PRICE OF THE WEIGHT-LOSS PROGRAM, INCLUDING EXTRA PRODUCTS, SERVICES, SUPPLEMENTS, EXAMINATIONS, AND LABORATORY TESTS.

3. KNOW THE ACTUAL OR ESTIMATED DURATION OF THE PROGRAM.

4. KNOW THE NAME, ADDRESS, AND QUALIFICATIONS OF THE DIETITIAN OR NUTRITIONIST WHO HAS REVIEWED AND APPROVED THE WEIGHT-LOSS PROGRAM ACCORDING TO s. 468.505(1)(j), FLORIDA STATUTES.

How CHROMA23® meets these rights.

  • Questions. Ask the provider who treats you about the health risks of your treatment in the medical group’s secure messaging, and ask CHROMA23® anything else at support@chroma23.com.
  • Price. The price of your plan, and what it includes, is shown before you pay and itemized on your receipt. No additional product, supplement, examination or laboratory test has to be bought from CHROMA23® as part of a weight-loss plan.
  • Duration. The length of your plan (one, three or six months) is shown before you pay; it renews only as described in our Terms of Service and ends when you cancel.
  • Qualifications. The names, NPI numbers and license states of the physicians in the provider network are on our Physicians page; the educational and professional experience of our staff is available on request at support@chroma23.com.
  • Who reviews and approves your plan. Each weight-loss plan is reviewed and approved for you by the independent physician who treats you, who is licensed or registered to treat patients in Florida. CHROMA23® does not employ a dietitian or nutritionist. The name, address and qualifications of your treating physician are available on request.

Emergency Contacts

  • Medical emergency: Call 911
  • Mental health crisis / suicide: Call or text 988 (Suicide and Crisis Lifeline)
  • Poison Control: 1-800-222-1222
  • CHROMA23® Support: support@chroma23.com

Contact Us

CHROMA23® Health Network LLC
2625 Townsgate Rd, Suite 330
Westlake Village, CA 91361
support@chroma23.com