Overview

Below is our detailed Return and Refund Policy, which applies to all purchases made through our website (www.chroma23.com ). By placing an order with us, you agree to the terms outlined in this policy.

 

1. No Returns or Refunds

At Chroma23 Peptides , we have a strict no-return and no-refund policy due to the sensitive and specialized nature of our products. All sales are final once the order has been processed and shipped. This policy is in place to ensure the integrity, quality, and safety of our products, as well as compliance with legal and regulatory standards.

 

2. Reasons for Our No-Return Policy

The following reasons explain why we do not accept returns or issue refunds:

  • Product Integrity : Our peptides and research chemicals are highly sensitive and must be handled under specific conditions. Once a product leaves our facility, we cannot guarantee that it has been stored or transported properly, making it unsuitable for resale.
  • Regulatory Compliance : Our products are strictly intended for laboratory research purposes only and are labeled accordingly. Accepting returns could expose us to liability for improper handling or misuse.
  • Custom Orders : Many of our products are synthesized or customized based on customer specifications, making them non-returnable.
  • Legal Restrictions : Certain peptides or compounds may be classified as controlled substances or precursors, and returning such products could violate federal, state, or international laws.
 

3. Exceptions (If Applicable)

While our policy is firm, we may consider exceptions in rare cases, such as:

  • Shipping Errors : If we mistakenly send the wrong product or an incomplete order, please contact us within 48 hours of receiving your shipment. We will work with you to resolve the issue promptly.
  • Damaged Shipments : If your order arrives damaged, please notify us immediately at [email protected] within 48 hours of delivery. Provide photos of the damaged package and contents so we can assess the situation and offer a resolution.
 

4. Non-Acceptance of Returns

We do not accept returns for any of the following reasons:

  • Change of Mind : Orders cannot be returned or canceled once they have been processed.
  • Unauthorized Use : Products purchased for ineligible purposes (e.g., human or animal consumption) are not eligible for return.
  • Opened or Tampered Products : Any product that has been opened, tampered with, or altered in any way is not eligible for return.
 

5. Customer Responsibility

By purchasing from Chroma23 Peptides , you assume full responsibility for:

  • Ensuring the products meet your research needs before placing an order.
  • Verifying that you are authorized to purchase and handle the products in accordance with applicable laws and regulations.
  • Properly storing and handling the products upon receipt.
 

6. Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order has been shipped, cancellations are not possible. To request a cancellation, please contact us immediately at [email protected] .

 

7. Contact Us

For questions or concerns regarding this Return and Refund Policy, please reach out to us:

 

Key Disclaimers

  1. Research Use Only
    All products sold on this Website are strictly for laboratory research purposes and are not intended for human or animal consumption under any circumstances.

  2. FDA Compliance
    The statements made on this Website have not been evaluated by the FDA. Our products are not intended to diagnose, treat, cure, or prevent any disease.

  3. Liability Waiver
    By using our Services, you agree to hold Chroma23 Peptides harmless from any claims arising from misuse, negligence, or mishandling of our products.

  4. Legal Compliance
    It is your responsibility to ensure compliance with all applicable laws, including FDA, DEA, and TSCA regulations.

 

Final Note

We understand that a no-return and no-refund policy may seem restrictive, but it is essential to maintain the highest standards of quality, safety, and compliance. Thank you for your understanding and cooperation.

Shopping Cart
Scroll to Top